How to Get Help in Windows 10

I’ve used almost all operating systems but haven’t found them as good as Windows 10. Not even the previous versions of Windows operating systems such as Win 8, 7, Vista, or XP.

While Windows 10 has several great features, some of them are not easy to understand, and then we need to get help to understand those features.

Moreover, we receive many queries from the readers too about how to get help in Windows 10 so that they could fix the problem they encounter.

Hence rather than replying to them individually, we decided to write a detailed post on our blog so that it could help a larger number of people at once.

In this post, we will discuss 5 easy ways to get help in Windows 10 and you can follow any of these.

Support and help are important aspects of any product. No matter how much effort the developers put in to make any product perfect, there are instances when the users need to contact developers for help.

Hence, it becomes important for the companies to offer easy means of support and help.

Microsoft understands how important it is to offer support and help to the users and hence offers different ways to get help in windows 10.

Also see: How to disable fast user switching in windows 10

How to get help in Windows 10 – Five easy methods

One can get help from a FAQ that lists all common problems that Windows 10 users come across often.

In most cases, the users find solutions to their problems from the FAQ itself. However, there is an option of live chatting with support staff and arranging a callback.

So there are different ways, let’s check them out.

#1- Get help with the F1 shortcut key

If you have been using Windows operating system, you must be knowing that the F1 shortcut key on the keyboard is a faster way to get help. The feature remains intact in Windows 10 as well.

This is the easiest method if you are scratching your head as to how to get help in Windows 10.

Apply this traditional method of help and support by pressing the F1 key on the keyboard.

how to get help in Windows 10

If the program you are seeking helps by having your own help and support service, it will open else you will be taken to the search results page which gets opened in the default browser automatically.

The search results have lots of links to standard help topics that you can click and directly go to a particular topic.

For example, if you are looking for help on Windows 10 keyboard shortcut, you can see the link to “Windows 10 keyboard shortcut” (see above screenshot).

Click that link and you will be taken to a post that explains keyboard shortcuts in Windows 10.

Also see: How to Fix Start Menu not Working in Windows 10

#2- Ask Cortana for help in windows 10

Artificial intelligence plays an important role in today’s technologically advanced world. Lots of things are being automated or with the help of robots.

While we have lots of personal assistants that work with Artificial intelligence for mobile devices like SIRI for iPhone, Bixby for Samsung smartphones, and Google Assistant, there was no personal assistant for computers until Microsoft introduced Cortana.

Cortana is a virtual assistant that recognizes your voice command or understands your question typed to her.

Just type or speak to her and she will help you by answering your queries.

Take a look at the below examples. I asked different questions from Cortana and here are the results.

Question:1 – How to Cut?

Cortana-how to cut

Question:2 – Who are you?

Use Cortana for Help & Support

Question:3 – Where do you live?

How to take help in windows 10

Question:4 – How old are you

Use Cortana to find help in Windows 10

#3- Get help with a Built-in support app

There is another great way of getting help in Windows 10 and that’s the built-in dedicated support app which is again a virtual agent.

It is more like a chat operator wherein you can type your query and send it.

After a few seconds, a Virtual agent comes up with solutions to your problem.

In case this virtual agent doesn’t have a solution, it will ask you to connect to a real person. Here is how you can go about this option:

Step:1– Click Windows and a search bar will open.

Step:2– Type “Support”


Step:3– Click “Contact Support” as shown below image.

Step:4– Chat with virtual agents will start.

Step:5– Type your question in the text box and send it. The virtual agent will analyze your problem and suggest solutions.

Use Virtual Agent for help in Windows 10
Pro Tips:

Virtual Agent is an app that works on the basis of artificial intelligence. She is not a human being to understand everything you ask. Hence, when you try to get help with this option, try to use keywords.

Virtual Agent is programmed to pick keywords and it suggests solutions based on keywords only. You may try asking virtual agents for help with Keywords only instead of typing whole sentences.

#4- Arrange a callback or chat with a real person or ask the community for help

The other way you can get in touch with the support team is to arrange a callback.

When you chat with Virtual agents and don’t find solutions to your problem, go a step ahead!

Whenever a virtual agent offers you help, it asks for feedback on whether or not the offered solution has helped you.

Say no and it will take you to the next step where you can either chat with a real person or arrange a callback.

Moreover, you can post your query and wait for someone to reply.

The Call me Back was closed at the time of taking the below screenshot, else you would see an option to arrange a callback.

Here is how you can proceed:

When you say “NO” to the solution that the Virtual agent offered, next you can do the following:

  • You can click “Chat” to start to chat with a REAL person.
  • You can choose the “Ask the Community” option to post your problem and get solutions from the people.
  • At last, you can arrange a callback.
Arrange call back

#5- Take help from Microsoft Website-

When none of the above-said methods of getting help work, you can head over to Microsoft’s website and look for the solution.

They have a huge database of tutorials where everything is explained step-wise and with images. Here is how you can do that:

Step:1- Open Google Chrome or Microsoft Edge or any browser you prefer.

Step:2– Go to the address bar and type: The Microsoft website will open.

Step:3– Go to “Support”. Alternatively, Click here to go to Support directly.

Microsoft website support

Step:4– You can either search for the solution directly or dive deeper by selecting the products.

Find Solution on Microsoft website

If you are looking for help with Windows operating system, select it and the next page will have a huge database of tutorials and tips. You can check out “Trending Topics” as shown below image to see if any of these can help you.

Windows 10 Help

…OR you can scroll down to further dive deeper. For example, if you need help with Installation, upgrade & activation, chose the first option. However, if you need help with Networks & the Internet or Microsoft Edge, you have separate help sections for them.

Windows 10 help topics

If none of the solutions works, you can get in touch with us. We are a team of technical persons and experiments with technical stuff.

We do not charge anything for the help that we offer. Go to our contact us page to write what help you are looking for. Explain the problem in detail with images.

The Screenshots of the errors help us understand the problem well and offer solutions for the same, include them if possible when you contact us.

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